I love United Airlines because they are so nice to me. I know airlines are getting bashed right now, but I want to tell you all about what they have done for me and how much I like them.

A long time ago, I used to travel in a large sized car seat. A U shaped bar fell off when I went from Denver to El Paso. The crew in El Paso went to look for it but the plane already left to go back to Denver. That crew called to Denver to have them find it. Denver is a hub for United, so they have tons of planes at the airport. The Denver crew said they would look when the plane got back to Denver. We really didn’t think they would look, but they did. They found the bar, tagged it and sent it back to El Paso. Once it got back to El Paso, the people at the United counter called us to say it was in and we went to pick it up. We were really impressed that they took the time to find such a small thing and take care to get it back to me.

Another time (also a long time ago), when they still gave you a paper ticket, they went way over and above. My mom and I were, again, going to El Paso, but on Frontier Airlines. My mom messed up and thought the flight was at 9 am, but it was really at 9 pm. We got to the airport and went to check in and they told us we couldn’t because it was too early. My mom kind of freaked out and knew 9 pm was too late for me to travel. We found there was a noon flight on United so we went to their ticket counter to see if we could get on that flight. At that time, they accepted Frontier tickets. The United representative said we could get on the flight, but she needed our paper tickets. We couldn’t find them anywhere and realized the Frontier representative did not give them back to us. So, we went back to Frontier to get the tickets. They claimed they didn’t have them and made my mom empty all our bags to show that we didn’t have them. Frontier was so rude and told us they didn’t have them. We think they threw them away. We went back to United to ask what we could possibly do. The United representative was so nice and said she would mark them as lost and give us full credit for them and get us on her United flight. My mom was sure it was more expensive and she said she would pay the difference, but the amazing United representative would not let us pay. She got us on the flight and made sure we got to the gate with no problems. My mom was almost in tears, but the wonderful lady at United hugged her and would not let her cry. They were amazing!

As I got older and bigger, my mom and I flew alone to Boston to see my dad; he was working there for about a year while we stayed in Colorado. The ground crew in Denver made sure we were able to board the plane and helped get me in and settled. We were in the bulkhead seats and the flight attendants in first class gave me the warm cookies and some food from first class. They kept making sure I was doing ok. When we landed in Boston, they made sure we got off the plane ok and had all our things. They did the same when I went back to Denver. My mom was so worried about our first trip alone when I was in a bigger wheelchair and no longer in a car seat. United made sure we were comfortable and well taken care of.

Whenever we fly United, they always take good care of us. They let us know what is going on if there is a delay. They let me get settled in my seat before letting everyone else on. They are just always so nice to me. I LOVE UNITED!!!